Our Six Privacy Commitments to You
A plain-language summary of how Tekabuzz approaches data privacy before you read the full policy below.
Tekabuzz collects only the personal information that is genuinely necessary to operate your account, verify your identity, process payments, and meet regulatory requirements. We do not collect data we have no use for.
All personal data transmitted to and from Tekabuzz is protected by 256-bit SSL encryption. Your account credentials, payment details, and personal records are stored using industry-standard encryption at rest.
Tekabuzz does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. Your data is used to serve you — not to generate revenue from advertisers or data brokers.
You have the right to access, correct, export, and request deletion of your personal data at any time. Tekabuzz provides clear processes for all of these rights and responds to requests within 30 days.
Your data is shared with third parties only where strictly necessary — payment processors to handle your transactions, identity verification services for KYC, and fraud prevention systems. Nothing beyond what is required.
If Tekabuzz makes material changes to this Privacy Policy, you will be notified via the email address registered to your account before the changes take effect. No surprises, no silent updates to your data rights.
Tekabuzz protects the privacy of every player across all games and services
Why Privacy Matters on a Gaming Platform
When you play on Tekabuzz you share certain personal and financial information with us. Your name, your CNIC number, your mobile number, your Easypaisa or JazzCash account details — these are not trivial pieces of data. They are linked to your identity and your money, and handling them responsibly is an obligation Tekabuzz takes seriously.
Pakistani players have historically had limited transparency from platforms about what happens to their data. Tekabuzz believes you are entitled to know exactly what information we hold, why we hold it, and what we do with it. That transparency is what this Privacy Policy is designed to provide — not to tick a legal box, but because informed players are the only kind of players Tekabuzz wants to have.
The full policy is set out in the sections below. If anything is unclear after reading, our support team is available 24/7 and can explain any aspect of our data practices in plain terms. You can also submit a formal data inquiry to support@tekabuzz.net and we will respond within 30 days.
1. Who We Are
Tekabuzz ("we", "us", "the Platform") operates the online gaming and sports betting services available at tekabuzz.net. Tekabuzz is the data controller responsible for the personal information collected through the platform. This means we determine the purposes for which and the means by which your personal data is processed.
When you create a Tekabuzz account, make a deposit, place a bet, or interact with our customer support, you are sharing personal information with Tekabuzz. This Privacy Policy explains what we do with that information and what rights you have in relation to it.
2. Personal Data We Collect
Tekabuzz collects personal data across several categories depending on how you use the platform. The table below summarises the main data types we hold:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, photograph | Registration & KYC verification |
| Contact Data | Mobile number, email address | Registration |
| Financial Data | Easypaisa/JazzCash account, bank account details, transaction history | Deposits & withdrawals |
| Gaming Data | Bet history, game session data, win/loss records, bonus usage | Ongoing platform use |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Each platform visit |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer interactions |
| Preference Data | Responsible gaming limits, notification settings, game favourites | Account settings |
3. How We Collect Your Data
Tekabuzz collects personal data through the following channels:
- Directly from you — when you register an account, complete KYC verification, make deposits or withdrawal requests, contact customer support, or update your account settings.
- Automatically through the platform — when you visit tekabuzz.net or use the Tekabuzz mobile application, we automatically collect technical data including your IP address, device information, browser type, and session activity through cookies and server logs.
- From third-party verification services — when you submit your CNIC and address documentation for KYC, we may cross-reference this with licensed identity verification partners to confirm accuracy. These partners operate under confidentiality agreements with Tekabuzz.
- From payment processors — Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners share transaction confirmation data with Tekabuzz to process your deposits and withdrawals.
- From fraud prevention systems — automated systems monitor platform activity and share signals with Tekabuzz to detect unusual behaviour that may indicate account fraud, money laundering, or bonus abuse.
Tekabuzz collects betting activity data to deliver personalised gaming and comply with regulatory requirements
4. How We Use Your Data
Tekabuzz uses your personal data only for legitimate purposes directly connected to operating the platform and serving your account. The specific purposes are:
- Account management: Creating and maintaining your Tekabuzz account, processing login authentication, managing account settings and communication preferences.
- Identity verification (KYC): Confirming your age, identity, and address as required by our licensing conditions and anti-money laundering obligations. This is a legal requirement and cannot be opted out of.
- Payment processing: Handling your deposits and withdrawal requests through supported payment methods, reconciling transactions, and maintaining financial records.
- Platform services: Delivering the games, betting markets, live casino streams, VIP Club benefits, and all other features available on Tekabuzz.
- Fraud prevention and security: Detecting and investigating suspicious account activity, preventing unauthorised account access, and identifying patterns consistent with money laundering or bonus abuse.
- Responsible gaming: Monitoring gaming patterns to identify potential problem gambling indicators, applying player-requested limits, and fulfilling our obligations under responsible gaming standards.
- Customer support: Responding to your enquiries, resolving disputes, and maintaining records of interactions for quality assurance.
- Marketing communications: Sending you information about Tekabuzz promotions and offers — but only where you have given explicit consent to receive marketing, and always with a clear opt-out in every communication.
- Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, website design, and the overall user experience.
- Legal and regulatory compliance: Fulfilling record-keeping obligations, responding to lawful requests from regulatory authorities, and maintaining audit trails required by our licensing conditions.
5. Legal Basis for Processing
Tekabuzz processes your personal data on the following legal grounds:
- Contractual necessity: Processing your identity data, contact data, financial data, and gaming data to fulfil the contract between you and Tekabuzz — i.e., to operate your account and deliver the services you have registered for.
- Legal obligation: Processing required by applicable anti-money laundering regulations, licensing conditions, and financial record-keeping rules. This includes KYC verification and transaction monitoring.
- Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics — where these interests are balanced against and do not override your fundamental privacy rights.
- Consent: Processing for direct marketing communications, optional cookies beyond essential functionality, and any other processing where Tekabuzz has specifically requested and received your consent. Consent can be withdrawn at any time.
6. Who We Share Your Data With
Tekabuzz does not sell, rent, or trade personal data. We share data only with the following categories of third parties, and only to the extent necessary:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, banks, and card networks receive the transaction data necessary to process your deposits and withdrawals. These parties are independent data controllers for their own processing.
- Identity verification providers: Licensed KYC and document verification services that help Tekabuzz confirm the identity and age of players as required by platform regulations.
- Fraud and AML screening services: Automated systems that cross-reference player activity against watch lists and risk databases to fulfil anti-money laundering obligations.
- Technology and hosting providers: Cloud infrastructure providers and software vendors that host the Tekabuzz platform and process data on our behalf under strict data processing agreements.
- Regulatory authorities: Gaming regulators, financial intelligence units, and law enforcement agencies where Tekabuzz is legally required to disclose information — for example, as part of a regulatory audit or a money-laundering investigation.
- Customer support tools: Helpdesk software providers that process support chat and email communications on our behalf.
7. Cookies and Tracking Technologies
Tekabuzz uses cookies and similar tracking technologies on its website and mobile application. Cookies are small text files stored on your device that help us deliver a functional, secure, and personalised experience.
We use the following categories of cookies:
- Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
- Functional cookies: Remember your preferences such as language settings and responsible gaming limit configurations so you do not need to reset them on each visit.
- Analytics cookies: Collect anonymised information about how visitors use the platform — which pages are most popular, where users navigate from, and how long sessions last. This helps us improve the platform experience.
- Fraud prevention cookies: Track device and session signals to identify unusual patterns that may indicate fraudulent account activity or bot usage.
You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, though some features may behave differently without functional cookies enabled.
Game session data on Tekabuzz is used to deliver your experience and meet responsible gaming obligations — nothing more
8. How Long We Keep Your Data
Tekabuzz retains personal data for as long as is necessary for the purposes for which it was collected, taking into account our legal and regulatory obligations. The general retention periods are:
- Active account data: Retained for the lifetime of your Tekabuzz account. If you close your account, your data transitions to the post-closure retention period.
- Post-closure data: Following account closure, identity and transaction records are retained for a minimum of 5 years to comply with anti-money laundering record-keeping requirements. This period may be extended if your account was involved in an investigation or dispute that remains unresolved at the time of closure.
- KYC documentation: Retained for a minimum of 5 years from the date of verification or from account closure, whichever is later.
- Customer support communications: Retained for 3 years from the date of the interaction.
- Analytics and technical logs: Retained for 12 months in identifiable form, then anonymised and retained for statistical purposes indefinitely.
- Marketing consent records: Retained for as long as you have a Tekabuzz account plus 3 years thereafter.
When data is no longer required under the applicable retention period, Tekabuzz deletes or anonymises it securely. Anonymised data — from which no individual can be identified — may be retained indefinitely for aggregate analysis.
9. Your Data Rights
As a Tekabuzz player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@tekabuzz.net with the subject line "Data Rights Request". We will respond within 30 days.
Right of Access
Request a copy of all personal data Tekabuzz holds about you. We will provide this in a structured, commonly used format.
Right of Rectification
Request correction of inaccurate or incomplete personal data. You can update most contact information directly in your account settings.
Right of Erasure
Request deletion of your personal data. Note that this right is limited where we have legal obligations to retain certain data — such as AML record-keeping requirements.
Right to Restrict Processing
Request that we limit processing of your data — for example, if you dispute the accuracy of the data or object to a specific use while your objection is investigated.
Right to Data Portability
Request an export of your personal data in a machine-readable format (JSON or CSV) for transfer to another service.
Right to Object
Object to processing of your personal data for direct marketing at any time — no justification required. You may also object to processing based on legitimate interests.
10. How We Protect Your Data
Tekabuzz applies a layered approach to data security. The primary measures in place include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and the Tekabuzz platform. The padlock icon in your browser confirms this is active on every page.
- Encryption at rest for sensitive personal data including CNIC information, payment details, and account credentials stored in Tekabuzz's databases.
- Access controls that restrict internal staff access to personal data on a strict need-to-know basis. No Tekabuzz employee has blanket access to player records — access is role-limited and audit-logged.
- Two-factor authentication available and recommended for all player accounts. Tekabuzz uses 2FA internally for staff access to systems containing player data.
- Regular security audits and penetration testing by independent security firms to identify and remediate vulnerabilities before they can be exploited.
- Incident response procedures for handling data breaches. In the event of a breach that poses a risk to your rights, Tekabuzz will notify affected players within 72 hours of becoming aware of the incident.
11. Children's Privacy
Tekabuzz is strictly an adult platform. Our services are intended exclusively for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age.
All new account registrations are subject to age verification checks and accounts where the registered user is found to be under 18 will be immediately closed with all funds returned to the depositing payment method. If you have reason to believe that a person under 18 has registered a Tekabuzz account, please contact us immediately at support@tekabuzz.net.
Parents and guardians who are concerned about access to online gaming services should consider using parental control software to restrict access to gaming websites on shared devices.
12. International Data Transfers
Tekabuzz's primary infrastructure is hosted on servers that may be located outside Pakistan. Where your personal data is transferred to or processed in another jurisdiction, Tekabuzz ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy.
These safeguards include standard contractual clauses, data processing agreements with the relevant service providers, and selection of hosting and processing partners in jurisdictions with recognised data protection standards. Tekabuzz will not transfer your personal data to a jurisdiction that does not provide adequate data protection safeguards without your explicit consent.
13. Marketing Communications
Tekabuzz may send you promotional communications about bonuses, new games, special offers, and platform updates. These communications are sent only with your consent — which you give during the registration process or by updating your communication preferences in account settings.
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in any Tekabuzz marketing email
- Updating your notification preferences in your Tekabuzz account settings
- Contacting support at support@tekabuzz.net with a request to opt out
Opting out of marketing communications does not affect the delivery of transactional messages — account verification codes, deposit confirmations, withdrawal notifications, and security alerts will continue to be sent as they are essential to the operation of your account.
14. Changes to This Privacy Policy
Tekabuzz reviews and updates this Privacy Policy periodically to reflect changes in our data practices, new regulatory requirements, or improvements to how we protect your information. The "Last Updated" date at the top of this page shows when the most recent revision was made.
Where changes are material — meaning they affect your rights, the data we collect, or how we use it in a meaningful way — Tekabuzz will notify you by email at the address registered to your account before the changes take effect, with a minimum of 14 days' notice. Minor clarifications and corrections that do not affect your rights will take effect immediately upon publication.
Continuing to use the Tekabuzz platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you have the right to close your account following the procedure described in the Tekabuzz Terms and Conditions.
15. How to Contact Us
If you have questions about this Privacy Policy, want to exercise a data right, have a concern about how your data is being handled, or wish to make a formal complaint, please contact the Tekabuzz data privacy team:
- Email: support@tekabuzz.net — use the subject line "Privacy Policy" or "Data Rights Request" to ensure your message is routed correctly.
- Live chat: Available 24/7 through the Tekabuzz platform. Live chat is the fastest option for general queries.
- Response time: We acknowledge all privacy-related enquiries within 48 hours and aim to resolve them within 30 days. Complex requests requiring data extraction or legal review may take longer, and we will inform you if that is the case.